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The Markets
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Proactive UK has moved.
Coverage of London’s small caps continues on proactiveinvestors.com
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The Markets
by Proactive
Proactive UK has moved.
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The Markets
by Proactive
Proactive UK has moved.
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Retail

M&S picks up Thread in bid to boost personalisation sales

Marks and Spencer Group PLC has swooped to buy the intellectual property of fashion personalisation website Thread, which has collapsed into administration.

The pre-pack deal includes Thread’s source codes and algorithms that will be integrated into the M&S website.

The retailer will also hire 30 of Thread’s staff, including founders Kieran O’Neill and Ben Phillips.

M&S already uses personalisation techniques to drive additional sales with the "frequently bought together" recommendations on its website estimated to have added £20mln in sales over the past year.

M&S co-chief executive Katie Bickerstaffe expects personalisation to help boost sales by £100mln a year.

She said: “In the next 12 to 18 months we are targeting 50% of digital customer interactions to be personalised (versus 20-25% this year)."

"The integration of Thread technology will enable us to take personalisation to the next level.”

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