A “huge number” of households are struggling to receive energy bill vouchers promised by the government.
Work and Pensions Secretary Mel Stride said a large number of people had been in touch regarding the vouchers promised to help ease bills.
All households will receive £400 off their energy bills for the following six months, with £66 off bills for November, and £67 for the following months to April.
However, customers with pre-payment meters will receive this discount in the form of a voucher as part of the support package promised by then-Chancellor Rishi Sunak.
Last week, the BBC reported that nearly half of households had yet to claim their voucher, issued on 1 October.
Payment company PayPoint told BBC News it had expected to process 800,000 vouchers in October, worth a total of £52.8mln, but so far only £27mln has been redeemed. The vouchers are valid for just 90 days.
Millions of Britons on low incomes will also receive £324 in their bank accounts today as a cost-of-living payment.
The payments are the second instalment of a £650 sum paid to people receiving benefits, such as Universal Credit and jobseeker’s allowance.
Those eligible do not to have to do anything and are being warned against scammers looking to defraud people with texts or emails inviting them to make an application.