Swedish fashion retailer H&M is the latest to consider charging customers an online return fee as the number of refunds rises by 30%.
Like many in the fashion world, such as Boohoo and Asos, the retailer has lamented the high number of returns and the associated costs that come with that.
H&M’s chief executive, Helena Helmersson, said it will trial a return fee in a few of its markets.
Online items returned where a courier needs to collect the parcel will have a fee attached to them, but for items returned in-store there will be no charge.