Scottish Power and Utilita Energy have been warned by energy regulator Ofgem for failing to meet standard licence conditions with respect to their most vulnerable customers.
Spanish-owned Scottish Power is accused of taking debt repayments regardless of customer circumstances while Utilita failed to offer additional support to vulnerable customers, says Ofgem, despite being required to do so by law.
Big Six energy supplier Scottish Power was found to have a “minimum amount that customers should pay, regardless of their circumstances,” in contradiction with licence conditions.
Ofgem’s Provisional Order to Utilita, which serves 800,000 UK customers, relates to Additional Support Credits (ASC)- which ensure vulnerable customers still get access to electricity if their repayment meter credit runs low.
Utilita was not “assessing individual circumstance when considering ASC” said Ofgem.