Animoca Brands Corporation Ltd's subsidiary The Sandbox has partnered with customer experience provider Webhelp to help design community engagement both inside and outside the metaverse game’s environment.
The partnership will see Webhelp provide The Sandbox gaming community with in-game support services, helping onboard and safeguard the players, creators and partners.
The Sandbox is a community-driven, open virtual world where players can build, own and monetise gaming experiences in the metaverse, and embraces the idea of a metaverse as a continued shared digital space.
“Providing support”
Sandbox COO and co-founder Sebastian Borget said: “With many complex interactions happening simultaneously in The Sandbox, it’s really important that our community see and feel the presence of our teams and ambassadors on the platform.
“Providing support to our players and creators is key to our offering, and we’re pleased Webhelp shares our vision for the metaverse as a safe space for users to connect with entertainment, gaming, and user-generated content.
“We are looking forward to working with Webhelp to scale up our dedicated support team, which is rapidly developing its skillset and becoming an extension of our team, as part of a long-lasting partnership.”
“Most disruptive gaming platform”
The Sandbox is a leading metaverse blockchain game and the Webhelp partnership follows more than 200 other partnerships with brands such as Gucci, HSBC, Warner Music Group, Snoop Dogg, Adidas, Care Bears, Atari and many others.
Webhelp CEO and co-founder Oliver Duha said: “We’re excited to partner with one of the fastest-growing and most disruptive gaming platforms of a generation.
“Running on an open irrefutable blockchain network, The Sandbox puts community at its core, matching Webhelp’s business values.
“We will be using our extensive experience and expertise in content and community moderation to help The Sandbox grow and remain a safe and engaging platform for players, creators, and commercial partners.”