Vuzix Corporation (NASDAQ:VUZI) has announced that it and its partner TeamViewer, a leading provider of remote access software, are enabling Ricoh, a global provider of digital services, printing and imaging solutions, to expand its use of Vuzix smart glasses.
When supporting conventional equipment such as copiers, printers, and multifunction printers, Vuzix explained that Ricoh needed to ensure a high level of customer satisfaction was maintained. It started employing Vuzix M400 smart glasses along with TeamViewer software in late 2020 and has scaled its usage in 2021 and 2022.
The combined solution made it possible to view the equipment at the service location when needed and issue instructions via augmented reality from the office, the company added.
READ: Vuzix announces clean room certification for its M400 smart glasses
Vuzix said that by placing a marker on the screen, the location in question could be tracked even if the camera direction was changed. This allowed users to share more precise instructions. The engineers on site, together with the many supporting engineers behind the scenes, could provide precise responses in real-time. As a result, Ricoh has reported that its servicing times have been cut by two hours per case.
More recently, Vuzix said Ricoh Japan introduced the use of its smart glasses in their internship program with the expectation that more students would participate in it because they were interested in using smart glasses.
Furthermore, after participating in the internship, the number of students who wanted to join the company increased. Ricoh stated that those who were interested in smart glasses were more likely to be suitable for employment with the firm. As a result, Ricoh now considers them to also be an effective recruiting tool.
“Vuzix smart glasses are multifunctional in terms of how many ways they can offer value to a customer," president and CEO Paul Travers said in a statement. "They are lightweight, comfortable and completely wireless, making them ideal for product firms such as Ricoh, which has significant installation and servicing needs around the world. We look forward to working with TeamViewer to help them further expand their usage of our smart glasses going forward."
Vuzix said it will conduct a panel discussion with Ricoh and TeamViewer on May 24 at an event in Japan held at The Capitol Hotel Tokyu.
Vuzix is a leading supplier of smart glasses and augmented reality technologies and products for the consumer and enterprise markets. Its products include personal display and wearable computing devices that offer users a portable, high-quality viewing experience and provide solutions for mobility, wearable displays and augmented reality.
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