Vuzix Corporation (NASDAQ:VUZI), a leading supplier of smart glasses and augmented reality (AR) technology and products, has announced a reseller agreement with Opsivity, a software-as-a-service (SaaS) provider of field operations support, focused on harnessing knowledge and sharing operational expertise that solves technical issues in real-time.
The Rochester, New York-based company noted that Opsivity addresses the needs of operations-focused companies and their remote field technicians to help improve issue resolution and dramatically reduce downtime.
"We had been working already with Opsivity and are now focused on accelerating the digital transformation of our joint customer base that spans numerous industry verticals," Vuzix president and CEO Paul Travers said in a statement. "Vuzix M400 smart glasses running Opsivity's field support solution will enable customers to boost their productivity and increase First-Time-Fix performance safely and efficiently.”
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By utilizing unique artificial intelligence (AI) algorithms to power its KnowledgeBase, Vuzix said Opsivity builds, scales, and shares operational expertise and know-how such as procedures, checklists, articles, and previous solutions.
Opsivity's AR features provide field technicians with the ability to take photos, and videos and annotate on-screen to share with SMEs in real-time to help achieve quick issue resolution. Each support interaction is captured and accessible to expand customers' ongoing base of operational knowledge which enhances field productivity and ramps on-the-job-training effectiveness. Companies ranging from utilities, manufacturing, oil and gas, transportation, logistics, and simple service repair can all benefit from empowering their field technicians with Opsivity to help solve issues faster.
“Our reseller agreement with Vuzix is a huge step forward for our joint customer base," added Brandon Mercer, head of regional sales for the Americas at Opsivity. "We believe that our combined vision for on-demand field expertise and easy-to-use remote assistance is key to accompany the rapid digital transformation of our customers, delivering them operational know-how, right now.”
Vuzix holds 245 patents and patents pending and numerous IP licenses in the Video Eyewear field. The company has won Consumer Electronics Show (or CES) awards for innovation for the years 2005 to 2022 and several wireless technology innovation awards among others. Founded in 1997, Vuzix has offices in Rochester, New York state, Oxford, UK, and Tokyo, Japan.
Contact the author at stephen.gunnion@proactiveinvestors.com