Just Eat Takeaway.com NV (LSE:JET, NASDAQ:GRUB) (LON:JET) is opening a customer service centre in the north-east as part of a £100mln investment programme in the region, according to press reports.
It is moving its operation to Sunderland from India and Bulgaria, creating up to 1,500 new jobs in the process.
Quoted in the Guardian, the FTSE 100 groups’ UK managing director, Andrew Kenny, said it would shoulder the extra cost of bringing staff in-house because it allowed Just Eat to provide better service.
“Our experience of operating this model across numerous other geographies around the world shows that the overall service that we provide to both our customers and restaurants increases very meaningfully,” he told the paper.
“We’re already seeing a very material increase in customer satisfaction scores from the agents that we already have in Sunderland.”
The workers who join Just Eat will operate under a hybrid model, partly from home and partly in the office in Houghton-le-Spring, in the city.