Real Luck Group Ltd (CVE:LUCK) (OTCQB:LUKEF) and its subsidiary companies doing business as Luckbox, have announced a partnership with customer engagement and business analytics platform Solitics, to enhance business intelligence and customer engagement at Luckbox.
Luckbox will leverage Solitics' service to provide in-depth and meaningful player behaviour insights and provide the ability to personalize and automate customer engagements in real-time, leading to higher customer retention and improved player economics.
“Solitics has a great reputation in the igaming space. This partnership marks another important step in our ongoing efforts to enhance our platform, marketing tools and player experience,” Real Luck Group CEO Thomas Rosander said in a statement.
READ: Real Luck Group offering the chance to get into esports betting at level-one
Solitics CEO Tomer Baumel also commented, stating: “We are delighted to partner with Luckbox, as we help resolve a clear pain, delivering a cutting-edge solution to using distributed data in true real-time.”
“Using Solitics, Luckbox will gain clear visibility into every customer engagement and drive perpetual optimization.”
Specifically, Luckbox anticipates Solitics will help it:
- Generate valuable insights for optimal data-driven decisions;
- Run elaborate analysis, inspecting billions of records in seconds;
- Create real-time, personalized customer engagements based on aggregated data;
- Respond live to any customer behaviour in less than two seconds; and
- Send the right message, at the right time, via the right channel
Luckbox offers legal, real-money betting, live streams, and statistics on all major esports and sports on desktop and mobile devices. The company has a Business-to-Consumer (B2C) platform, and by leveraging shared technology, data, and resources, it can offer an extensive range of betting options for esports tournaments.
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