Capita PLC (LON:CPI) said it has been awarded a customer management contract extension with a major European telecoms provider carrying a price tag of up to £528mln.
The outsourcing firm said the extension has a minimum volume base and will run for four years beginning in January 2023. The deal also includes a pre-priced option for a further three-year contract extension and a volume underpin for 2022.
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Capita said it has partnered with the client for over 20 years and provides a range of products and services including technical assistance for mobile phone and TV products, as well as order fulfilment support for residential and business customers. Capita is also part of the process that supports the online chat facility by managing outbound responses to customers.
The firm added that the current contract began in 2021 and that it employs over 1,000 full time staff on the contract.
“The award of this contract extension reflects our extensive experience and expertise in customer management, our telecoms domain expertise, and the knowledge and understanding we have developed of this client’s business and their needs over the past 20 years,” Capita chief executive Jon Lewis said in a statement.
“We have continued to deliver exceptional quality of service, achieving consistently high satisfaction scores from both our client – and their customers – and look forward to continuing to partner with and deliver for them. This is another example of Capita executing on its strategy to deliver for its clients, creating better outcomes for clients and their customers, and helping improve our own cash and margin performance,” he added.