H&T Group Plc's (LON:HAT) CEO Chris Gillespie talks to Proactive London about their financial performance in 2020.
The company chose to support their customers by freezing interest while stores were closed and by making payment deferral arrangements with those financially affected by COVID-19.
As a consequence, the year saw revenue slide to £129.1mln from £160.2mln in 2019, with pawnbroking net revenue 12.3% lower at £39.0mln compared to £34.2mln in 2019.