HealthLynked Corp (OTCQB:HLYK) announced Thursday that it has released CareLynk -- an innovative Artificial Intelligence-enabled healthcare directory that allows users to call one number and connect to any doctor across the US.
The company said CareLynk utilizes natural language processing (NLP) and voice-to-text technology to understand what healthcare provider a caller is looking for. The system includes doctors from over 88 different medical specialties.
Providers can be located by last name, zip code, and specialty. Results are filtered in order of relevance, allowing the user to quickly and efficiently locate the provider they are searching for -- hands-free.
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HealthLynked said CareLynk will first be released in Florida, connecting patients to over 33,000 doctors throughout the state. CareLynk, which is capable of connecting to over 300,000 doctors across all 50 states, is expected to be expanded to include the rest of the US in the coming months.
The technology was built on Amazon's Lex technology, which is used in Amazon Alexa devices to recognize voice commands. CareLynk was built with a proprietary library of relevant medical terms and its ability to recognize alternative medical queries will improve over time with the system's machine learning capabilities.
Calls are connected to a selected doctor via Amazon Connect. In the event a specific Doctor cannot be found, patient members can opt to speak directly to a HealthLynked customer service professional, who will assist in locating the Physician they are requesting or finding a new provider in the requested location and medical specialty.
"Patients are often frustrated when they are looking to book an appointment or find a new physician,” said CEO Dr Michael Dent in a statement.
“The phone book as the source to find a doctor has essentially gone away and patients are left to remember multiple numbers and search the internet, which can be frustrating and out of date because doctors often move locations every three to five years. CareLynk will allow patients to connect to any doctor through one number. We are excited about our launch in Florida and expect to release the service in all other states in the next few months."
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