Eckoh PLC (LON:ECK) has launched an upgraded version of CallGuard, its patented payment card industry data security standard compliant secure payment solution.
Eckoh said the new advanced features will improve the functionality and user experience for contact centre agents and managers.
Currently, organisations across all sectors use CallGuard to secure their customers' payment data and mitigate against fraud, many of which were instrumental in shaping the new features in this upgrade.
"The acceleration of digital adoption has meant that the need for stronger data security and tighter controls on fraud prevention has never been higher. This challenge has been exacerbated by the pandemic as consumers have turned increasingly to card-not-present channels such as phone, chat and web to make their purchases,” said Nik Philpot, the chief executive officer of Eckoh in a statement.
“It remains a key priority for us to continue to innovate our technology, to ensure we are providing the very best, most effective and safest payment services for all our clients around the world. The new CallGuard is testament to this commitment and comes at a time when organisations need absolute confidence that they have chosen a solution that will meet their requirements both now and into the future,” he added.