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Lloyds has to apologise to customers again after IT glitch affects online banking service

The group said the issues only affected Lloyds' customers, rather than the group’s Halifax and Bank of Scotland brands, and had not affected mobile logins

Lloyds Bank branch
The latest IT problem comes less than a month after Lloyds’ customers suffered payments processing issue across all three of its brands

Lloyds Banking Group PLC (LON:LLOY) had to apologise to its customers again on Monday after an IT glitch affected its online banking service.

The FTSE 100-listed bank said it was aware of customers having intermittent problems with logging onto their online bank accounts.

READ: Lloyds to cut a further 292 jobs across several offices as part of its ongoing cost-cutting, says union

A statement from Lloyds said: “We are currently aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning. We are working to resolve the issue as a matter of urgency and we are sorry for any inconvenience for our customers.”

The group said the issues only affected Lloyds customers, rather than the group’s Halifax and Bank of Scotland brands, and had not affected mobile logins.

The group’s internet banking platform was reportedly undergoing maintenance between midnight and 6am on Sunday but customers started complaining on social media about access problems on Sunday evening,

The latest IT problem comes less than a month after Lloyds’ customers suffered payments processing issue across all three of its brands.

IT outages in the banking sector have come under scrutiny after a number of glitches affected millions of customers from TSB, Barclays, RBS, and HSBC last year.

Quick facts: Lloyds Banking Group

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LSE:LLOY
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