Vanquis is in the process of refunding £160mln to customers after it was fined £2mln last year for mis-selling repayment option plans (ROP).
FTSE 250-listed Provident expects that refund programme to be mostly completed within the next few weeks, but with one issue out of the way, another has presented itself.
In a bid to get people out of persistent debt, the UK’s Financial Conduct Authority recently told lenders to increase the minimum repayments and work more closely with struggling customers to figure out a payment plan that will enable them to eventually pay off the loan.
But both the higher repayments and willingness of banks to restructure or postpone repayments has put “some pressure on delinquency and arrears metrics”, Provident said in a trading update.
Higher loan impairments
As a result, impairment of some loans has been “higher than expected”, which means full-year profits will be at “the lower end” of its previous range of between £151-166mln.
“We have been progressively tightening our underwriting standards throughout the group in anticipation of the current uncertain UK economic environment we are facing,” said chief executive Malcolm Le May.
“We will continue to monitor underwriting standards in light of any changes in customer behaviour.”
Shares were down 20% to 519.2p on Tuesday afternoon.
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