Proactive Investors - Run By Investors For Investors

O2 apologises after mobile phone data network crashes

O2 said calls were still working but data connections were broken
phone
Customers have taken to Twitter to vent their outrage

Mobile phone operator O2 has apologised to customers after its data network was down across the UK on Thursday morning.

O2, owned by Telefonica, is investigating reports of issues with 3G and 4G data, leaving customers without internet access.

Problems were first reported at around 5.30am with about 1,662 complaints made before 7 am about outages in London, Birmingham, Manchester, Glasgow, Leeds and other UK areas, according to the Downdetector website that tracks internet service issues.

Other mobile phone providers that share the O2 network, including GiffGaff and Mobile, were also affected.  Transport for London's electronic bus timetable was also hit by the problem.

O2 said calls were still working but data connections were broken.

“We apologise for any inconvenience,” the firm said.

The news comes a day after BT Group PLC (LON:BT.A) customers were affected by a network outage. Customers said they couldn't send or receive text messages.

Ernest Doku, mobiles expert at uSwitch.com, said the issue with O2 was worrying for some 32 million UK customers.  

"For the millions of users who are out and about and rely on smartphone maps to get around, it's worth considering that apps like Google Maps allow customers to download maps on WIFI and view them offline,” he suggested.

"With little idea of when this problem will be sorted, it's worth preparing before heading out to make sure you're not caught out by this data downtime." 

View full PROAC profile View Profile

Proactiveinvestors Timeline

Related Articles

mobile marketing
April 02 2019
The merger is structured as an offer by Taptica that will see it owning 50.1% of the enlarged group and Rhythm One owning the remaining 49.9%
Augmented Reality on phone
March 21 2019
The firm currently has around nine companies in its portfolio that are either direct investments or through its sub-fund, Suir Valley Ventures, in which it holds a 22% stake
Bloomsbury Publishing
March 19 2019
Peel Hunt expects “superior returns" from the firm’s investment in digital capacity

© Proactive Investors 2019

Proactive Investors Limited, trading as “Proactiveinvestors United Kingdom”, is Authorised and regulated by the Financial Conduct Authority.
Registered in England with Company Registration number 05639690. Group VAT registration number 872070825 FCA Registration number 559082. You can contact us here.

Market Indices, Commodities and Regulatory News Headlines copyright © Morningstar. Data delayed 15 minutes unless otherwise indicated. Terms of use