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Mobeus Equity Partners backs Southend-on-Sea call centres operator

Companies are increasingly looking to specialists to provide around the clock customer-facing support and many of them are bringing their support centres back from remote locations such as Bangalore

Call centre
The strategy is to remain medium-sized

Mobeus Equity Partners has pumped £9mln into Ventrica, a call centre operator based in Southend-on-Sea, Essex.

Founded in 2010, Ventrica provides “intelligent, multi-lingual and omni-channel outsourced customer contact services to a range of global ‘blue-chip’ brands”.

Ventrica well-placed to deliver very strong growth​

It is a key employer in Southend-on-Sea, where it operates from two sites. It employs more than 350 people and plans to increase that this year to 600.

With support from Mobeus, the company plans further investment to expand beyond Southend-on-Sea to other parts of the UK and continental Europe to support its growing multi-lingual client base.

“Ventrica is right in the sweet spot for the growing outsourcing contact centre market – it is large enough to deliver multilingual and leading-edge technology solutions to its blue-chip clients but small enough to be dynamic and innovative and to provide the personalised service its clients require.

"As more clients onshore back to the UK, Ventrica is very well placed to continue to deliver very strong growth,” said Danielle Garland, Mobeus’s investment manager.

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