The new boss of Uber has apologised for the “mistakes we’ve made” after the embattled taxi-hailing app lost its licence to operate in London last week.
On Friday, Transport for London revealed it wouldn’t be renewing Uber’s licence when it runs out at the end of the month, citing concerns over public safety and security.
READ: Uber dealt massive blow as Transport for London says will not renew its private hire licence
In an open letter, Dara Khosrowshahi – who took over the reins less than a month ago – said the company would be appealing TfL’s decision but conceded that it “must change”.
Open letter to Londoners in today’s Evening Standard from Uber’s new CEO @dkhos: pic.twitter.com/LOuLgPvF4B
— Alex Belardinelli (@abelardinelli) September 25, 2017
In a letter addressed to Londoners, he wrote: "While Uber has revolutionised the way people move in cities around the world, it's equally true that we've got things wrong along the way.
"On behalf of everyone at Uber globally, I apologise for the mistakes we've made."
He added: “We won't be perfect, but we will listen to you.”
Uber expected to lodge appeal
Earlier on Monday, London’s mayor Sadiq Khan accused Uber of putting unfair pressure on TfL through its hiring of an “army” of top PR firms and lawyers.
Khan, who is also chairman of TfL, said: "What you can't do is have a situation where unfair pressure is brought on a quasi-judicial body, where there are officials working incredibly hard.”
Uber is expected to officially lodge its appeal within the coming days, while more than 700,000 people have signed an online petition calling for the licence to be granted.