Eckoh PLC (LON:ECK) has picked up a four-year contract to provide call centre technology in partnership with Capita (LON:CPI) to a mobile telephony group.
The two firms will work together for the unnamed customer using EckohROUTE, a cloud-based call distribution and management dashboard.
Eckoh will host the service, which will enable the client to manage call delivery and distribution, emergency prompts, emergency call delivery and opening times alongside a number of custom applications.
Nik Philpot, Eckoh’s chief executive, said that by using its proven call management solution, the mobile client will be able to offer an unparalleled, responsive customer self-service experience.
Eckoh and Capita’s customer management arm have worked together since 2013, a partnership that has generated £15mln of revenue for Eckoh.