Capita plc (LON:CPI) has continued its European expansion - with a €230mln (£197m) contract to partner with one of Germany's largest mobile and internet providers.
The seven year deal with Mobilcom-debitel, which will include the acceleration of digital channels, is expected to begin at the beginning of March next year.
Capita’s chief executive Andy Parker told investors Capita was 'delighted' to become mobilcom-debitel’s strategic customer services partner.
"Capita will deliver a transformed customer service operation focused on continuing to deliver customer excellence to mobilcom-debitel’s existing and new customers and promoting its digital lifestyle products.
"Our enhanced operational platform will be capable of supporting mobilcom-debitel’s products as they continue to evolve."
It will use the same model as it has on some of its major customer management contracts in the UK, including O2, which directly incentivises Capita to produce the best possible outcomes for customers, rather than charging on a ‘per-contact’ basis.