Miivo AI (TSX-V:MIVO) has launched Customer Insights, a standalone, self-serve tool that uses artificial intelligence to help small and mid-market businesses monitor customer sentiment and manage their online reputation across Google Reviews, Instagram, and Reddit.
The tool analyzes review trends and sentiment patterns to surface data-driven recommendations businesses can act on to improve customer experience and retention.
Users can track reviews and mentions in real time across the supported platforms and respond using on-brand, AI-predrafted replies, removing the need for manual monitoring or generic responses.
"What customers say about your business online shapes how new customers find you and what they think before they walk in the door,” said Alexander Damouni, CEO of Miivo. “We built Miivo Customer Insights to give businesses a simple way to stay on top of that conversation and to respond in a way that actually reflects their brand, crucially, without it becoming another full-time job."
The launch extends Miivo's product suite beyond operational, financial, and sales intelligence into customer experience and brand management.
The company said additional products are currently in testing and are expected to be released in the coming months.