Nextech3D.AI (CSE:NTAR, OTCQX:NEXCF, FRA:1SS) announced the launch of Eventdex AI Voice Concierge, a new AI-powered voice automation feature embedded within its Eventdex platform, as the company continues to expand its artificial intelligence capabilities across its enterprise event technology ecosystem.
The company said the voice concierge is designed to provide real-time automation for inbound event-support calls, using natural voice interaction while maintaining the ability to transfer callers to live representatives when needed.
Eventdex serves as the initial deployment environment, though Nextech3D.ai said the underlying architecture is intended to be rolled out across its broader enterprise ecosystem, which includes Krafty Lab, Eventdex, and Map D, collectively positioned as the company’s unified AI-powered Events Operating System.
The new feature is built on a technology stack that integrates OpenClaw for voice orchestration, Twilio for telephony and PSTN connectivity, AWS EC2 for cloud deployment, and Pinecone for vector-based retrieval. According to the company, the system is designed to deliver low-latency AI voice automation tailored specifically for enterprise event workflows.
Nextech3D.ai said the AI Voice Concierge automates inbound event-support calls, handles frequently asked questions using Eventdex Resource Center content, and uses Pinecone-powered retrieval when deeper search capabilities are required.
The platform also supports escalation to human agents upon request, which the company described as a “knowledge-first + human escalation” model aimed at maintaining service standards while improving operational efficiency.
The company plans to offer the AI Voice Concierge as a premium add-on within the Eventdex ecosystem. Proposed packaging options include enterprise AI support tiers, event-season usage pricing, and bundled automation modules tied to registration workflows.
Nextech3D.ai said the solution is intended to reduce cost per call, improve response times during peak event periods, and expand support capacity without proportional increases in staffing.
The company noted that the product is currently production-ready, with secure public endpoints, knowledge-guided AI responses, low-latency voice optimization, and live-agent transfer capability already in place.
Near-term development plans include expanded FAQ coverage, enhanced analytics dashboards, event-specific AI playbooks, and more advanced routing logic.
"This is production-ready, enterprise AI infrastructure - not a demo, not a chatbot,” Nextech3D.ai CEO Evan Gappelberg said in a statement.
“By leveraging OpenClaw for voice orchestration, Twilio for telephony, AWS EC2 for scalable deployment, and Pinecone for intelligent retrieval, we have embedded real-time voice AI directly into mission-critical event workflows.”
Nextech3D.ai said the launch represents a further step in its strategy to embed AI-driven automation across enterprise event operations, as demand for real-time engagement and operational efficiency continues to grow.
"AI is becoming core infrastructure inside our Events Operating System, reducing operational friction while creating incremental high-margin revenue opportunities across our enterprise client base,” Gappelberg concluded.