Capita PLC (LSE:CPI) shares rose 1% after the outsourcer won £62 million call centre contract renewal with a European telecom provider.
The FTSE 250 company said the renewed agreement reflected its "strategic focus on operational efficiency, and AI and digital transformation".
New terms have been agreed, where as well as delivering customer services including technical support, chat and inbound sales, Capita has also agreed to improve its delivery capabilities, in part by using AI-driven tools, to improve the telecoms group's average handling time, net promoter score, and sales conversion rates.
Corinne Ripoche, CEO of Capita Experience, said: “This renewal marks a significant milestone in our partnership, which started in 2014.
"By expanding our nearshore footprint and embedding AI-powered performance tools, we’re delivering a more agile, cost-effective and customer-centric service model.
"It’s a clear demonstration of Capita’s ability to evolve with our clients and support their strategic goals.”