Fiserv (NYSE:FI) shares plunged almost 45% after the global provider of payments and financial services technology solutions reported disappointing financial results for the third quarter of 2025, with both earnings and revenue coming in below analyst expectations.
The company reported Q3 earnings per share (EPS) of $2.04, falling short of the $2.65 expected by analysts.
Revenue for the quarter totaled $4.92 billion, missing the anticipated $5.36 billion.
Fiserv also revised its full-year 2025 guidance, projecting adjusted EPS in the range of $8.50 to $8.60, compared with analyst expectations of roughly $10.07.
The company now expects organic revenue growth of 3.5% to 4% for the year, lower than previous projections of about 10% organic revenue growth.
To address performance challenges, Fiserv announced the launch of its “One Fiserv” action plan to prioritize client focus and leverage the company’s strengths.
In a separate announcement, the company outlined updates to the company’s leadership team and board.
“Our current performance is not where we want it to be nor where our stakeholders expect it to be,” Fiserv CEO Mike Lyons said in a statement.
“Along with today’s guidance reset, we have launched One Fiserv, an action plan focused on the pillars that have long distinguished the company, including great client service, value-added technology solutions and leading innovation.”
Analysts at Jefferies noted that the magnitude of Fiserv’s Q3 miss and guidance cut for 2025 is “difficult to comprehend.”
Organic growth in 3Q slowed to 1% year-over-year, with Financial Solutions declining 3% and Merchant Solutions rising 5%. Consolidated margins fell 300 basis points, led by a 500-basis-point drop in Financial Solutions, the analysts highlighted.
“We would not be surprised to see the stock down 40% plus today,” Jefferies wrote.