Accesso Technology Group PLC (LSE:ACSO, OTC:LOQPF) has said its revenue for 2025 will likely come in at the lower end of its earlier forecast, after several key customer venues reported weaker attendance, but said cash earnings were steady and its sales pipeline had improved.
The London-listed software company, which supplies online ticketing and technology to theme parks and cultural attractions, said in a trading update on Friday that it saw “softer than expected attendance across our customer portfolio” in the first half of the year.
This, in turn, reduced the pool of transactions on which much of Accesso’s income is based.
The company added that June, July and August are its most important months for trading, and that two-thirds of the summer period remains ahead.
“At this stage, and subject to trading over the coming weeks, we expect to deliver full-year revenue at the lower end of our anticipated guidance range,” Accesso said.
Despite the weaker revenue performance, Accesso has kept its forecast for full-year cash earnings steady, saying its earnings before interest, tax, depreciation and amortisation (EBITDA) margin should remain at around 15%.
Separately, Accesso disclosed that one of its biggest customers has said it will not renew one of its enterprise agreements when it expires at the end of December next year.
While discussions continue over the renewal of other contracts, the loss is expected to reduce gross profit by about $6 million from 2026.
The company said, “The revenue lost is meaningfully offset by significantly improved commercial terms in the remaining agreements with the customer.”
The company added that the talks underline the strength of its ongoing relationship with the client.
Accesso also highlighted a “notable improvement” in its sales pipeline, reporting 33 customers now signed up for its Freedom platform, including its first win with a theme park operator.
Implementation is also underway for a major contract in the Middle East.
The group said it would update the market on guidance for 2026 once trading conditions become clearer and contract talks with its major customer are concluded.