Sky has announced plans to cut up to 2,000 UK call centre jobs as it shifts more of its customer service operations online.
The move, which affects around 7% of its workforce, includes the closure of sites in Stockport, Sheffield and Leeds Central, with further changes at Dunfermline and Newcastle.
The company, owned by US media giant Comcast, cited falling call volumes and growing demand for digital support. It plans to invest in its Livingston centre and new technology to deliver 24/7 online customer service.