Patrick Spence has stepped down as chief executive of Sonos (NASDAQ:SONO) following widespread issues with the company’s new app, which launched last April.
Intended to improve the user experience, the app faced immediate backlash over technical glitches and the removal of key features.
Board member Tom Conrad has been appointed interim CEO as Sonos begins its search for a permanent replacement.
Spence, who joined Sonos in 2012 and became CEO in 2017, leaves behind a mixed legacy defined by innovation and controversy.