Lloyds Banking Group PLC (LSE:LLOY) is allegedly swamping a no-fee no lawyer making motor finance mis-selling claims with paper documents to slow up the process, according to a report today.
Courmacs Legal told the Telegraph it was receiving ‘truckloads’ of legal letters every day from Black Horse, Lloyds' finance arm.
Darren Smith, the managing director of Courmacs Legal, said: “We now get our post delivered by a truck from the Post Office because they are trying to swamp us out with the post.”
Lloyds is required to send an acknowledgement in response to each complaint, but the law firm said that the huge quantities of post were “clearly a tactic”,
The FTSE 100 bank is estimated by City analysts to be facing a multi-billion pound bill because of a lack of disclosure of commissions on loans for car purchases.
A Black Horse spokesman told the Telegraph: “We are required to acknowledge every complaint that we receive. Currently, the best way to do this quickly is to issue a letter back to the claims management company, so it can be easily forwarded.
“However, we always recommend that customers contact us directly via our website, where they will find all the information they need to raise a complaint with us directly.”
Courmacs Legal us reprensenting 1.3 million consumers seeking compensation for mis-sold car loans.