Amazon.com Inc (NASDAQ:AMZN) said it is “very disappointed” by the result of the Grocery Code Adjudicator’s latest survey, which showed that less than half of polled suppliers believe they are treated fairly by the US e-commerce giant.
The GCA threatened Amazon with a formal investigation after only 47% of suppliers to Amazon believed that it consistently or mostly complies with the Groceries Supply Code of Practice.
In comments given to Proactive, an Amazon spokesperson said: "We are very disappointed by these results and we are committed to improving them.
“Amazon takes the Groceries Code extremely seriously and we have introduced robust compliance procedures for our suppliers.
“We have made a series of improvements to our grocery supplier experience since last year’s results, with clearer explanations for cost price increase decisions, minimum periods for de-listing, and the launch of a major upgrade for handling invoice disputes.
Amazon said it intends to make further changes, including faster timeframes to resolve financial disputes and “strengthened account management support for smaller suppliers”.