Customers of leading high-street banks have been suffering outages on payment services on the day most get paid.
Barclays, HSBC, Nationwide and Virgin Money customers have been unable to either process payments or offer access to online banking.
Virgin Money said it resolved the pay situation but was still facing issues with accessing online banking.
Update - we’re also aware of some intermittent issues with accessing online banking and our app, which we’re working to resolve as quickly as possible. Thanks for your patience while we restore the service. https://t.co/mAVnTRWh3b
— Virgin Money (@VirginMoney) June 28, 2024
The issue is now resolved and new payments are flowing normally. We’re working through the backlog of payments delayed as quickly as possible and apologise for the inconvenience. Thanks for your patience while we work through it.
— Virgin Money (@VirginMoney) June 28, 2024
Hello there,
Thank you for your message, I hope you're doing ok this morning.
So sorry to hear you've been caught up in the issue with regards to the payments being made and received. This is an issue with the faster payment system and it's happening across all banks. 1/3
— Barclays UK Help (@BarclaysUKHelp) June 28, 2024
Earlier, HSBC Holdings PLC (LSE:HSBA) users were left unable to access their bank accounts after the lender suffered an outage on its mobile banking app.
Some 7,000 reports of outages were made on Downdetector, leading to HSBC issuing a statement, apologising for the issue and promising to have it back up and running soon.
We’re really sorry that some customers are having issues accessing personal online and mobile banking. Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.
— HSBC UK (@HSBC_UK) June 28, 2024
However, customers weren't happy with the speed of the response.
"The fact it took an hour of issues to write such a general tweet is ridiculous,” said one Twitter/X user. Another questioned why the consumer-facing operating systems were so poorly built.
HSBC suffered a similar issue back on Black Friday last year, when users again were unable to access banking services, with purchases unable to be authorised through the app.
Staff at the group continue to search for a fix and it is unconfirmed whether the outage is a result of a cyberattack.
Nationwide customers also reported having not received salaries or pension payments, with the building society having said it is looking into the issue.
Hi Lucie, we are aware there is a delay with some customers receiving their salary or pension payments today. These payments are being processed, and will be paid into your account today. Sorry for any inconvenience this is causing. If (cont) https://t.co/IpyTkoyhoK
— Nationwide (@AskNationwide) June 28, 2024
Some of the outages plaguing HSBC users have been resolved, however, payment issues are still affecting the lender - an issue felt across multiple banking groups.
A spokesperson for HSBC said: "There is a separate issue impacting payments across several banks. Customers sending payments online, by app or on the phone may see a slow response or a failure notice.
"We advise them to please check with the recipient or view their recent transactions in the mobile app via the notifications icon before attempting to send the payment again."
Nationwide similarly said: "We are aware of a third-party payments issue impacting some providers, including Nationwide.
"This has unfortunately delayed a small number of payments, which we expect will be processed and paid later today."