BT Group PLC (LSE:BT.A)’s chief executive officer Marc Allera has unveiled changes to the company’s pricing model in response to regulator Ofcom’s recent consultation.
The current model, which adjusts customer pricing annually by the Consumer Price Index (CPI) rate of inflation + 3.9%, will be replaced by a new model that provides a clear view of any changes in “pounds and pence”.
This change, expected to start in early summer, aims to offer more transparency to customers.
The increase for new and re-contracting mobile customers is expected to be from £1.50, and £3 for broadband customers.
However, there will be no changes for customers in financially vulnerable circumstances on EE Basics or BT Home Essentials.
Until the new model is implemented, the annual price increase on 31 March of CPI + 3.9% will go ahead as normal.
Despite the changes, BT Group emphasised its commitment to providing value for money and a reliable connection on its networks.