Black Friday is underway and initial indications are that sales have picked up compared to last year although for customers of HSBC Holdings PLC (LSE:HSBA) is hasn’t been a straightforward morning.
The FTSE 100-listed lender said it is investigating problems with its banking services after customers highlighted issues using its app and accessing online banking.
HSBC said it is looking into the problems as “a matter of urgency”.
“We understand some customers are having trouble accessing banking services as usual right now,” the bank said on X, formerly Twitter.
“We’re investigating this as a matter of urgency and will share an update as soon as possible.”
Separately, Nationwide said in a 'Live Black Friday spending data' update that at 9am 1.49 million transactions had been made so far today, 15% higher than an average Friday, with the number of purchases made 9% higher than on Black Friday last year.
Mark Nalder, director of payment strategy at Nationwide, said the number of purchases made “suggests that this year’s Black Friday is going to be the busiest one ever”, adding “bargain hunters are already out in force”.