Royal Mail will automatically attempt to redeliver parcels the next working day from Tuesday, meaning customers will no longer need to act if not at home first time around.
“The move is designed to save customers time so they do not have to contact Royal Mail or travel to collect missed deliveries,” parent International Distributions Services PLC (LSE:IDS) said in a statement.
Customers would previously be required to organise another slot or collection themselves if they missed a parcel delivery from Royal Mail, though these options are still available.
“Our trials show that by making this change the vast majority of items will be delivered without the recipient needing to do anything,” Royal Mail commercial chief Nick Landon said.
“No need in most instances to book a redelivery or to make a trip to collect a parcel.”
Royal Mail also hinted website and app changes were being made in a bid to make the online services easier and more convenient for customers.
As before, a card will be left at households if a delivery is missed, Royal Mail added, with customers now only needing to act after a second visit from a postal worker.
The move follows a long-awaited deal between the Communication Workers Union and IDS in late April, which, if backed by workers, will end an 11-month industrial dispute over pay and conditions.
International Distributions Services shares rose 1.1% to 256p following the news.