Capita PLC (LSE:CPI) shares came under further pressure after a report in The Times said Deliveroo had been forced to scrap an £18mln deal after the outsourcing specialist failed to deliver on the contract.
In another headache for the firm – which was recently plunged into chaos after a cyber attack - the report said it had failed to deliver on its promise to recruit a team of 150 multilingual staff for the takeaway company.
The Times said Capita had an agreement with Deliveroo at the start of 2022 to build up a new support centre in Poland for its restaurant partners.
The report cited sources with knowledge of the project describing a poor relationship between Capita in the UK and in Poland, led to chaos when it came to recruitment, along with a lack of leadership or accountability for delivering the project, which led to delays.
They said the team lacked the knowledge and experience to put such a centre in place.
The Times quoted a source close to Capita who said recruitment was actually hampered by the tight labour market.
Shares in Capita were 2.4% lower at 33.90p.