Givex Corp (TSX:GIVX, OTCQX:GIVXF) has announced the automation of voucher fulfillment for Qantas Airlines' Frequent Flyer program with the iconic Australian department store David Jones.
The process, previously manual and taking up to 48 hours, now takes minutes, improving both the customer experience and reducing labor costs. Givex uses Marketplacer for David Jones reward fulfillment.
In a statement, Larry Samuels, managing director of Givex Australia and New Zealand, commented: "We can replicate this process with any participating retailer, making redeeming points incredibly easy for the end user.
"Additionally, our automation will free up time for employees in each business to focus on more important tasks - with the ultimate goal of selling more vouchers," he added.
Kerry Sutcliffe, Gift Card sales manager at David Jones, added: "Launching automated eGift Card delivery via Qantas and Marketplacer has been a seamless process, and we're continually impressed with the level of service we receive from Givex."
Since 1999, Givex has provided customer engagement solutions to its merchants, with over 122,000 locations across its 12 global offices. Givex also offers a point-of-sale system, GivexPOS, loyalty programs, GivexPay, and more. The company is integrated with over 1,000 technology partners, providing an end-to-end solution that delivers powerful customer insights.
The latest announcement comes as Givex continues to expand its footprint in the Asia Pacific region, with offices in Australia, Japan, and Singapore. The company plans to build on its successes in the region and continue to provide innovative solutions for its merchant partners.
Contact the author at jon.hopkins@proactiveinvestors.com