Givex Corp (TSX:GIVX, OTCQX:GIVXF) has announced the completion of its integration with Chatter by Stingray, a leading provider of customer feedback solutions for the restaurant and retail industries.
Chatter's conversational platform engages with customers in real-time, providing Givex merchants with a powerful tool to measure customer satisfaction.
"We are excited to partner with Chatter, whose innovative technology aligns with our mission to help businesses engage with their customers," said Mo Chaar, chief commercial officer of Givex in a statement.
READ: Givex grows revenue, narrows loss in promising 4Q results
"Through this integration, our merchants will have access to valuable, actionable insights to quickly and effectively improve their operations and customer service," Chaar added.
Chatter also offers merchants the ability to gather employee feedback, an important tool in a challenging labor market. By integrating with Chatter, Givex merchants can stay ahead of the competition by gaining a deeper understanding of their customers' needs.
"At Chatter, we are dedicated to providing our clients with the tools they need to optimize their customer experience," noted William Folsom, director Customer Success Operations at Chatter by Stingray. "Our partnership with Givex will allow us to reach a wider audience and provide actionable insights to help businesses thrive."
Givex provides merchants with customer engagement, point of sale and payment solutions, all in a single platform. The company is integrated with 1,000-plus technology partners, creating a fully end-to-end solution that delivers powerful customer insights. Its platform is used by some of the world's largest brands across the globe, comprising approximately 122,000-plus active locations across more than 100 countries.
Contact the author at jon.hopkins@proactiveinvestors.com