AdEPT Tech.Group PLC - Helping the NHS at a time of need
("AdEPT" or the "Company")
The team at AdEPT Technology deliver solutions that impact more than 2.1m patients, thousands of health sector staff, hundreds of GP practices and many care homes nationwide.
All of which have had to rapidly adapt to the changing world caused by the coronavirus pandemic.
Relevance for investors
Striking the right balance between public and private sector clients has always been important to AdEPT, with our turnover being roughly 45 per cent public sector - across the
This balance gives AdEPT access to multiple types of client, creating a resilience as one sector waxes, whilst the other wanes. This dynamic has never been more important than at this extreme time for the
AdEPT operating in the health arena
AdEPT has a long-standing presence within the Health Sector. Over recent years the AdEPT presence in Health has accelerated as, working with our partner,
These AdEPT provisioned data networks are supporting over 30
These challenging times have led to the
Whilst the challenge of remote working and increases in patient numbers has also brought about massive changes to the front-line staff in Doctor's surgeries. Aworld well known to AdEPT given it services over 400 Doctor's surgeries across the
A new word for challenging times - unprecedented. These are indeed unprecedented times. Daily podium appearances by the
We are learning new phrases like 'furlough', lockdown', 'social distancing' and 'key worker' - with AdEPT employees classified as key workers to help keep the
Rising to the challenge
Immediately AdEPT saw a massive rise in requests for help, with AdEPT service desks experiencing in some cases a 10-fold increase in support calls, with many originating from Primary Care and Doctors surgeries - in a three week period AdEPT fielded over 1500 support requests from
The calls varied - some surgeries requested help to update messages to inform the public on the best medical advicea lot of further changes. These became frequent as the advice constantly changed. In a gesture, just like many other businesses, AdEPT provided this service to the
Working practices changed overnight. Many surgeries now decided to triage every request for an appointment. This increases the burden on the front-line teams and their communication facilities - but with the benefit of a reduced burden on the doctors themselves.
Addressing this surge in demand would sometimes be achieved remotely with a simple remote change, but with older systems a visit to the practice was required. Again, AdEPT chose to provide our engineering resources at no cost to deliver this service.
The Virtual Surgery
The world we live in has changed significantly over the past few weeks and the way Doctors provide primary care has also changed. We are conditioned to expect all primary care needs to be supplied at a central location - the Surgery.
With long standing roles; receptionists taking the calls and booking appointments, doctors and nurses sitting in consulting rooms, with waiting rooms full of patients waiting to see the clinicians.
Surgeries, and their technology partners, have suddenly been challenged to find solutions that will support administration teams and receptionists working from home. With a substantial increase the volume of incoming calls and a sudden change to the process - with triage on all calls.
Analogue in a
The infrastructure of many Doctor's surgeries is typically set up onsite with no, or very little, remote working requirement. The idea of a virtual surgery just wasn't a design goal.
This challenge is slowly being addressed, with better bandwidth and a better understanding of how to build security and remotely accessible solutions.
Some exemplars leading the way
Immediately after the government announcement of lock-down the AdEPT team had a call from Care Plus asking - "how can we support this new world of remote working?" Their mission, to ensure care services would be maintained during the Covid-19 outbreak.
Fortunately, as leaders not laggards, their converged network made the solution simple. Their telephony architecture - Avaya IP Office Server Edition - supported the softphone solution for both administrators and contact centre staff. AdEPT simply applied the correct license and they were up and running within 24 hours.
Sadly, not so easy for some
This was not as simple for surgeries without converged networks and with poor bandwidth. For these AdEPT had to find a solution that;
a) Did not require any Clinical Commissioning Group IT expertise - as these teams were stretched due to the crisis, and
b) Did not put any further demands on the limited bandwidth available in the
Rising to the challenge
To solve this problem AdEPT combined the strong call routing capabilities of the telephone system held on-site at the surgery and the flexibility of the AdEPT Nebula Cloud Hosted voice platform. In essence, AdEPT routed the on-premise solution to the cloud hosted solution - to provide the virtual surgery capability.
The solution enabled administration and reception staff to work from home, fielding high volumes of calls due to the increased demands on primary care.
It delivered calls straight to their mobiles, with the calls still fully recorded and secure, whilst maintaining the high service levels their patients expect. For example, explaining to patients where they were in a queue and routing calls to the right Doctor's teams.
The solution provided Doctors with the ability to make calls from their mobiles while at home. Calls that are secure, fully recorded and appear to be coming from the surgery.
Neither the 'diverted on-premise' solution nor the 'hosted cloud' solution required any increased number of lines or expensive software licenses. They were provided within hours of the request arriving, are provided on a monthly basis and can be turned off without penalty when this crisis ends.
Impacting the lives of many
This is a solution that has now been provided to 150 surgeries - with many more being deployed daily. Surgeries serving thousands of patients across the region.
"F4 IT (wholly owned subsidiary of
This enabled F4 IT to immediately respond to the demands caused by the Covid 19 outbreak, mobilising over 75% of our health care clients inside 24 hours with full data and voice access.
The AdEPT team responded instantly to the many challenges we set, caused by the Covid-19 situation. Working with AdEPT, F4 IT and its clients were able to seamlessly transition to their emergency response operation - allowing critical front-line services to operate with a full complement of voice and data facilities.
Hospitals present a further challenge
As soon as the scale of the pandemic became apparent the data flowing across hospital networks increased substantially. This data is crucial to the effective operation of a hospital as well as the battle to defeat this virus.
During this time AdEPT, working with partner
This pro-active upgrade initiative has already benefited four sites in
AdEPT has also been working with partner, AIMES, easing pressure and providing network capability to various health locations across the
AdEPT is also fast tracking the deployment of new high-speed links to carry over 20GB of data into the local hospitals of
Both of these hospitals operate A&E departments and are hosting Covid-19 pods to deal with the pandemic. This tenfold increase in connectivity will greatly boost the capacity of their networks.
Finally, within the social Care arena
The Care Home sector has really hit the headlines in recent days, as they are a yvulnerable sector within the Covid-19 pandemic. With over 400,000 elderly residents living in nursing and care home settings, this is a significantly important sector of the
AdEPT supports more than 20 care home providers and none more so than Rusthall Lodge Care Home, close to AdEPT's Head Office in
Given the vulnerability of Residents to Covid-19, the Home's Senior Management Team (SMT) needed to create an on-site/off-site staffing system that supported the 24x7 care obligations and nursing of residents, whilst minimising the risk and exposure of both staff and Residents to the Covid-19 virus.
In response AdEPT delivered a new secure firewall and remote working service to support and aide the Home's business continuity plan. A small example of the sort of challenges AdEPT have been delivering across the health & care arena.
All in all, a positive story arising from times of massive challenge.
For a full briefing please contact:
Nominated Adviser & Broker
07798 575 338
01689 814 700
020 7894 7000
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Quick facts: AdEPT Technology Group PLC
Market Cap: £59.24 m
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