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RBS computer glitch fallout goes into second week as NatWest extends opening hours againJune 25 2012, 9:49am
NatWest has extended its trading hours again to cope with the fallout of what parent Royal Bank of Scotland (LON:RBS) had called a mere technical glitch nearly a week ago.
More than 1,200 branches opened yesterday to clear the backlog of transactions that had been held up by a failed software update on RBS’s payment processes system which then corrupted the internal network across the group – also affecting RBS and Ulster bank.
NatWest branches have been opened earlier and are staying open into the evening today to help customers process delayed payments that left people out of pocket and scuppered house purchases and other vital transactions.
Susan Allen, director of customer services at RBS Group, told The Independent that progress was being made and expressed cautious optimism that RBS and NatWest customer account balances would be largely "back to normal" at the start of the working week.
Stephen Hester, chief executive of NatWest owner RBS, has issued a public apology for the chaos and conceded the bank had let down its customers.
The group has said the issue has now been fixed.
It has promised that any overdraft fees or charges on current accounts incurred by customers would be automatically waived and has said it would work directly with credit agencies to ensure no-one's credit score was affected.