Proactive Investors caught up this week with Henrik Bang, CEO of Netcall – the AIM-quoted supplier of call handling technology to more than 600 private and public sector organisations.
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Netcall PLC the parent company of a group of companies, which design, develop and market advanced technologies that enable businesses to integrate and manage telephony efficiently. The Company is the specialist in callback, auto-messaging and contact solutions for companies of all sizes. The Company designs, develops and supplies a range of communication solutions to organizations focusing on enhancing client businesses. Netcall has integrated its solutions with Automatic Call Dialing platforms, Carrier switches, Network Routing and Computer Telephony Integration Systems. The Company’s flagship product, QueueBuster, eliminates the need for customers to be kept waiting on hold by contact centers by taking the callers place in the queue and providing them with an automatic call back when an agent is free.