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Market: AIM
52-week High/Low: 54.00p / 30.00p
Sector: Support Services
Market Cap: 116.59M
Phone: +44 (0)1442 458300
Address: Telford House, Corner Hall, Hemel Hempstead HP3 9HN.
Eckoh PLC

Eckoh PLC

Eckoh is a leading international provider of secure payment and customer contact technology.

We specialise in assisting organisations to secure their card-not-present (CNP) transactions. CNP payments are made over the phone, web or mobile without face-to-face contact or verification. Each year we process over £800 million in card payments for clients in accordance with Payment Card Industry Data Security Standards (PCI DSS). As a PCI DSS Level One Compliant Service Provider, more organisations every year trust Eckoh to protect their contact centre and customers from payment card fraud and breaches.

In addition to our payments products, we target contact centre organisations with our customer service solutions portfolio. These services enable organisations to manage their customer communications channels more efficiently. Our multi-channel products give customers the ability to self-serve, i.e. to make enquiries, retrieve information or make payments over the phone, web or mobile through automation. Removing routine customer enquiries from call centre agent/advisor interaction significantly reduces operational costs, streamlines contact centre processes and reduces inbound call queues.

Eckoh PLC

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Big picture - Why invest in Eckoh PLC

Eckoh PLC Snapshot

Our main strategy for this year is to establish and accelerate growth in the largest payments market in the world, the USA. We believe that the opportunity for deploying our payment products has strengthened further as a result of recent adverse publicity in the market relating to high profile data breaches. This has now fuelled a re-evaluation of card and data security processes that has coincided with us establishing a market presence. This leads us to believe that significant sales growth can be delivered over time.

Our Near Term Growth Strategy has Evolved:

  • Establish and expand our US footprint to capitalise on secure payment opportunities
  • Leverage channel partners in both UK and US markets
  • Maximise international opportunity for the combined Eckoh Group
  • Bring the new payment product portfolio (Haloh) to market
  • Continue to invest in R&D to underpin next generation product development and maintain market leading position
  • Continue to evaluate acquisition opportunities

Secure Payments and Customer Contact Solutions

Globally, Eckoh offers the largest range of PCI compliant solutions on the market, enabling contact centres to take secure card payments from customers over the phone, without risk of fraud. In addition, our award winning customer contact services allow your customers to self-serve through automation, reducing call queues and improving contact centre efficiency.


Secure Payments Over the Phone or Web - HALOH

A card number passes through many points of the organisation during a payment authorisation process. This increases the risk of fraud because this data can be intercepted at these intervals by hackers. Stopping card data from ever reaching your network is the best way to ensure it's made safe, but it's also well known that phone and web payment channels are notoriously difficult to lock down.

Eckoh's suite of secure payments products, HALOH, addresses key concerns around:

  • the receipt, transmission and storage of sensitive card information,
  • insider and external fraud; and
  • PCI DSS compliance.

To do this, HALOH effectively puts a shield around all or part of your organisation stopping card data from penetrating it, and removes areas of your organisation from PCI DSS audit scope, such as your contact centre, databases and IT networks.

Key Benefits

  • Access to the widest range of phone and web payment security options on the market.
  • Fully customisable.
  • Fully PCI DSS Level One compliant.
  • Reduced risk of sensitive data leakage.

For more information on Secure Payments please click here


Customer Contact Solutions

Now more than ever, customers are answering their own questions about products and services through online automation i.e. desktops, laptops or mobile devices. As a result, consumer behaviour is changing and they will only pick up the phone to an agent when they have exhausted all other channels of information. In turn, the role of the agent is now seen as someone who has the answers to complex questions, not rudimentary ones. 

Organisations now want to make their processes and contact centre more efficient for their customer and operations. They also want to make their channels seamless to enable customers to transport information from one channel to the next without them having to repeat any aspect of it. 

Our automated solutions can be applied across voice, web and mobile channels and address customers' general enquiries:

  • EckohROUTE - Intelligent Call-Routing giving you complete control of how and where inbound calls are delivered
  • EckohASSIST - Natural Language Speech Recognition - Voice Self-Service
  • EckohADDRESS - Name and Address Identification and Capture
  • EckohLOCATE - Store or location finder
  • EckohID&V - Identify and vertify customers
  • EckohINFO - Real-time product and service information
  • EckohSURVEY - Automated Customer questionnaires

For more information on Customer Contact Solutions, please click here

Eckoh operates in the US, UK and Australia


Chris Batterham - Non-Executive Chairman

Chris qualified as an accountant with Arthur Anderson and has significant experience in the technology based business environment, including the flotation of Unipalm on the London Stock Exchange. Currently on the boards of a number of companies including SDL plc, lomart plc and Office2Office plc, Chris brings a wealth of experience in the strategic development of companies in the IT sector.

Clive Ansell - Non-Executive Director

Clive joined the Board in July 2009 and is currently CEO of Tribal Technology at Tribal Group plc. Formerly, he had held several senior executive and strategic roles at BT, worked as a strategic consultant to the Board of Royal Mail, spent three years as an executive board director of Japan Telecom, and led major M&A projects in the US. Clive is an Oxford graduate, a patron of Crimestoppers and sits on the boards of a number of charities and business representative groups.

Peter Simmonds - Non-Executive Director
Joining the Board in July 2016, Peter Simmonds was Chief Executive Officer of dotDigital Group plc for eight years and a major contributor to dotDigital's success. Peter commenced his career in 1976 as a trainee accountant with Unilever Plc and has over 35 years of experience at senior management and board level, principally in the areas of software, banking, insurance, finance and outsourcing. Peter currently also holds board positions in the role of Chairman at Cloudcall Group plc and IS Solutions plc.

Nik Philpot - Chief Executive Officer

Nik joined the Board in February 1999, appointed COO and Deputy CEO in September 2001 and appointed CEO in September 2006. Nik was a co-founder of Symphony Telecom and formerly worked for British Telecom. As a founder of Eckoh he has created the UK's largest provider of customer service solutions using speech recognition for the contact centre industry. Nik has 25 years experience in the voice services industry.

Adam Moloney - Group Finance Director

Adam has been Finance Director at Eckoh for eight years and has seen the Group through a period of continuous change over that time. Prior to joining the company in 2003 he worked in senior financial roles for a number of organisations and immediately prior to joining Eckoh, was Manager of Finance & Operations for the UK arm of New York based IT hardware reseller, Resilien Inc.

Eckoh UK Ltd

Telford House,

Corner Hall,

Hemel Hempstead,

Herts HP3 9HN

Call Us: +44 (0) 1442 458 300

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Eckoh PLC Timeline

February 08 2017

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